Premier work support are working with a modern and expanding small business who are looking for a proactive and approachable Customer Service Adviser to join their team.
As a Customer Service Adviser you need to have a positive can-do attitude. The company are a family run business with a small shop front and excellent customer services is integral to their brand, they will go the extra mile for complete customer satisfaction.
The company need a team player who can help build the relationship between the company and the customer. You need to demonstrate excellent customer care and communication skills by maintaining a friendly, polite, flexible and professional attitude to the consumer and staff members, be proficient in answering customer queries using Microsoft Outlook, welcome and advise customers in the right products, help with customer issues and liaising with office & warehouse staff, instore, Live chat and telephone orders and queries, handle complaints and follow up to provide resolution, dealing with Returns and customer exchanges, make changes to the website using software to update prices etc.
As an ever-growing business the company are looking for an adaptable member of their team that can tackle any problem and has a great eye for detail. They need a team player who has great computer skills to use their system to manage and list new products on the website.
Essential skills will be good written and spoken English, good computer skills Organised, use of an ecommerce/CMS system like livechat, Magento, Visualsoft
If you have the necessary skills please apply today.