Premier Work Support are proud to be working with a leading Manufacturer in their field, who are looking for a permanent Service Desk Assistant to work in their offices based in Dagenham.
As the Service Desk Assistant you will be responsible for:
* Scheduling visits.
* Processing the paperwork from the visits ready for invoicing
* Covering other service desk positions when required completing all correspondence paperwork keeping within GDPR guidelines.
* Answering calls to resolve any queries, chase preventative planned maintenance visit sheets, collating all information to report to service team and the client.
* Customer satisfaction reports to be completed and passed to health and safety Manager weekly.
* To have a good understanding of General Data Protection Regulation to insure you are always protecting the privacy of employee and client information.
For this role you will need to have worked in a similar capacity, where you have demonstrated:
* Good communications skills, with the ability to liaise and correspond to customers and internal departments and external departments.
* Answering calls - deal with queries, chase accounts and resolve planned maintenance issues.
* Creating reports, presenting them to clients and managers and to record them on the relevant place.
* Being self-motivated with a proactive approach
* Ensuring quality systems and standards are maintained throughout the company
* Ability to manage a diary and focus on solutions.
Hours of work: Monday to Friday, 9:00am to 5:00pm
If you have all the skills and ability for this position, please apply today.
