Premier Work Support are working with a prestigious company looking for a Sales Consultant to join their busy call centre to take inbound calls and convert them into sales.
Handling inbound calls from customers and accurately screening pre-existing medical conditions in order to produce policy quotes and maximising business opportunities whilst adhering to FCA regulations.
To effectively handle inbound calls regarding medical travel insurance, to achieve personal sales and performance targets and contribute to overall company sales targets and objectives, identify needs and cross sell policies to maximise sales, following scripts carefully and accurately whilst building rapport with the customer, to manage customer service enquiries in alignment with our customer service goals, manage sensitive and complex data in line with Data Protection and update customer records accurately, to contribute to the development and success of the Company by taking an active part in team and operational meetings, to maintain a professional and courteous manner towards your fellow team members, customers and clients, adhering to FCA regulations at all times, to be accountable for personal development, to work within our regulatory framework and adhere to our Quality Assurance Programme, to comply with the housekeeping rules contained within the Staff Handbook, demonstrate flexibility to meet the needs of the business from time to time.
Experience in a sales role, ideally within a Contact Centre, experience working to targets, excellent communication skills, both written and verbal, goal orientated and target driven, committed to excellent customer service, professional telephone manner, attention to detail with focus on achieving first time quality, persistent in the face of opposition, maintaining a positive attitude.
Hours of Work:
Full-time, 37.5 hours per week, shift basis including some evenings and weekends.
The Call Centre is open during the following hours:
8:30am - 8:00pm Monday to Friday
9:00am - 5:00pm Saturday
10:00am - 5:00pm Sunday
10:00am - 4:00pm Bank Holidays
Shift patterns to be worked, with time off in lieu.
Part time positions may also be considered.
Excellent Benefits, including:
24 days holiday basic, rising after specific lengths of service, contributory pension scheme, corporate gym membership, life assurance, health cash plan, childcare vouchers, long service awards, exclusive employee discounts including shopping vouchers, cinema tickets etc, bonus - 10% annual profit related, fresh fruit every Tuesday, pizza's in the last week of the month, head & neck massages during lunch breaks.
If you want to be part of a forward thinking company that puts its staff first, then apply today.