Customer Service Section Leader

Region:
Kent
Location:
Gillingham
Sector:
Customer Service Jobs
Job Role:
Reception Jobs
Contract Type:
Full Time
Branch:
Chatham Branch
Salary:
£27,000 to £30,000 per annum
Salary Description:
£27000 - £30000 per annum + Generous Benefits
Posted:
07/09/2017
Start Date:
asap
Job Ref:
CHCUS001

A rare opportunity has arisen within a multi national company based in the Medway Towns for a Customer Service Section Leader to commence on a permanent basis.

You will be highly motivated, have previous supervisory skills and be able to lead a small team working within the Supply Chain Department who are responsible for UK and export sales administration.

You will be analytical, a problem solver, a very good communicator and team player, working with internal departments, overseas offices and UK and European customers.

You will be responsible for building and maintaining excellent customer service procedures using the SAP system in conjunction with order processing and customer liaison.
In addition to this you will communicate regularly with the sales team, purchasing, logistics and finance to maximise customer satisfaction.

Other duties include sales revenue forecasting, managing the workload of the team, preparing reports detailing sales activity and KPIs.
Keeping customers informed as to the progress of their orders, dealing with any queries or issues.
You must be educated to GCSE and or A Level standard, fully IT literate and have knowledge of SAP or ERP systems

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